A happy customer is a testament to the fact that the customer service has been impeccable and the customer experience at the bar has been amazing. Such prized feedback at the bar can be achieved through consistent planning and efforts. Running a successful bar is not just limited to generating as much revenue as possible. It is maintaining a regular customer base that leaves the bar after dumping all their frustrations and some money inside the bar.
Customer satisfaction is imperative for the growth of a bar business because a happy customer means a great review. A satisfied customer automatically translates into more customers. Being always able to help every customer is not possible but following some basic, workable tips is definitely a possibility. Here is a list of some tips that will have all the customers leave a bar in the happiest moods.
1. Pleasant Staff
The environment of any place is majorly influenced by the physical surroundings and the staff of that place. The physical characteristics do have an impact on the ambience of a place and associate a particular vibe to it but it is the behaviour of the staff that builds customer satisfaction. A bar staff that is hospitable and makes the customers comfortable and make them feel respected is an ideal scenario and will definitely help in building a wide customer base that always feels positively about the place.
2. Know the Preferences and Double Check Them
Imagine a customer just enters the bar and is served their favorite drink without any delay. Their happiness knows no bounds when they come to know that the bartender is so well acquainted with the preferences of the customer. For someone who has come to enjoy their time or dump frustrations, it is just perfect. In case the staff does not know the customer’s choice of drink it is always a good idea to stick with what has been specified and in case of confusion double-check with the customer. Drinking is an expensive affair and a customer would never want to be served the wrong drink after so much anticipation.
3. What Is in the Name? Everything Is in the Name
It is said that everyone’s name sounds like music to their ears. A customer whose name is remembered and is addressed by it will definitely feel important. This means that the staff keeps a check about the customer and knows their preferences. Such an approach is definitely beneficial in retaining and attracting more customers.
4. Always Have an Organized Arrangement at the Bar
Having a random arrangement at the bar counter is such a bad vibe for any customer. A haphazard environment is a repelling sight. It is a no-brainer that they won’t get serviced in time and will only leave the bar after wasting a lot of time expecting to be served. The result would be them never preferring such a problematic bar gain.
5. Experienced, Skillful Bartenders
Skill and experience are needed in every field and bars are no different. Hire a mixologist and see a major change in the satisfaction factor of customers. Skillful and experienced staff not only know the perfect drink recipes but also know what pleases customers and what does not.
6. Always Be Stern With the Number of Customers in the Bar at a Time
Bar staff should be able to say no at times. This ensures that no unsocial elements are allowed inside the bar premises which totally ruin any night at the bar. Keeping a check on the customer numbers also means the bar staff can fully cater to the needs of the customers.
Having enough bar staff and implementing and experimenting with various themes are many other tips that can shoot up the bar business. As has been mentioned, it is a continuous and tedious process.
